Privacy Policy

Last updated: September 30, 2026

Pulse Medical Certification ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy is issued by Pulse Medical Certification LLC, a Delaware limited liability company with a registered address at 1111B S Governors Ave #57746, Dover, DE 19904, USA. It explains how we collect, use, share, and safeguard your information when you use our website at pulsemedcert.com and our services. It also describes privacy choices and rights that may apply depending on where you live and the laws applicable to our services.

1. Information We Collect

Information You Provide

Account Information: Name, email address, and password when you create an account.
Professional Information: Employer name and license number (optional), used for certificate generation.
Order & Payment Information: Shopify and its payment providers handle your payment credentials. We receive and store order information, such as your contact and billing details, purchased courses, payment status, and transaction amounts, to fulfill purchases and maintain business records.
Sign-ups & Communications: Email addresses and preferences submitted through newsletter, course notification, and practice-test forms, practice-test responses and results when you provide your email, and information you include in support requests.

Information Collected Automatically

Usage Data: Pages visited, course progress, exam results, and interaction patterns.
Device & Referral Information: Browser type, operating system, IP address, cookie and device identifiers, and referral or advertising campaign information.

2. How We Use Your Information

To provide and manage your course access and certifications.
To generate and deliver certificates with your name and credentials.
To send transactional emails (account setup, certificates, order confirmations).
To manage subscriptions and send course updates, newsletters, and offers based on your preferences and applicable law.
To enable certificate verification by third parties using your credential ID.
To understand website usage and measure the effectiveness of our advertising.
To improve our courses and user experience.
To respond to support requests.
To comply with legal, tax, and accounting obligations.

3. Certificate Verification

When a certificate is issued, the following information is made publicly verifiable through our credential verification system: your full name, the course title, the date of issuance, the expiration date, and the credential ID. This allows employers and institutions to confirm the validity of your certification.

Under our refund policy, certificates and provider cards issued under a refunded purchase are revoked and removed from public verification. This does not require deletion of the related order or refund records retained for accounting or other legitimate business purposes.

4. Information Sharing

We do not sell your personal information for money. We share limited data with the following categories of recipients:

Service Providers & Partners: See Section 5 for the providers we use for payments, communications, hosting, analytics, and advertising.
Legal Requirements: When required by law, regulation, subpoena, or legal process, or to protect our rights or the safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred, subject to the protections of this policy.

5. Service Providers

We use the following providers to operate and improve our services:

Shopify: checkout and payment processing.
Resend: transactional email delivery (welcome emails, account setup, password resets, certificates, and order confirmations).
Google (Analytics & Ads): website analytics and advertising.
Mixpanel: website usage analytics.
Cloud hosting & database providers: website hosting, data storage, and account services.

6. Cookies & Tracking Technologies

We use the following categories of cookies and similar technologies:

Essential cookies: Required for session management, authentication, shopping cart, and security. Blocking these may prevent parts of the service from working.
Analytics: We use Google Analytics 4 and Mixpanel to understand how visitors use our website and improve our services.
Advertising: We use Google Ads to measure the effectiveness of our advertising and help display relevant ads. Advertising providers may collect information about your activity over time and across websites for these purposes.

You can opt out of Google Analytics via the Google Analytics opt-out browser add-on and manage Google Ads personalization at Google Ads Settings. You may also block or delete cookies through your browser settings. These controls apply to the relevant browser or provider and may not cover all uses of your information. For requests about our use or sharing of your information, contact us as described in Section 10.

7. International Data Transfers

We are a United States company. Your information may be processed in the United States and other countries where our service providers operate. These countries may have different data-protection laws from your country. Where applicable, international transfers are subject to safeguards required by data-protection law. Contact us using the details below for information about the providers and transfer safeguards applicable to your information.

8. Data Security

We use reasonable technical and organizational safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is 100% secure.

9. Data Retention

We retain information for as long as reasonably needed for the purposes described in this policy, including providing your courses and certifications, maintaining business records, and resolving disputes.

Account & learning records: retained to support your account, course access, progress, and future recertifications, including lifetime access where purchased. You may request account deletion as described below.
Certificate records (name, course, credential ID, issuance and expiration dates): retained to support verification and certification history, subject to account deletion and the refund policy described above.
Order and payment records: generally retained for 7 years for tax and accounting purposes, or longer where required by law or an ongoing dispute.
Analytics data: retained for website usage analysis according to our providers' retention settings. Contact us for information about the applicable periods or to request deletion.
Sign-up & communication records: retained as needed to manage subscriptions and respond to requests. We may retain unsubscribe preferences to honor your choice.

10. Your Privacy Rights

General Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your account and associated data.
Request portability of your data.
Object to or restrict certain processing.
Opt out of non-essential communications.
Withdraw consent where processing is based on your consent.

To exercise any right, email support@pulsemedcert.com. You can use the subject "Privacy Request" and describe what you would like us to do. For access or deletion requests, we may ask for information reasonably necessary to confirm your identity. We will respond in accordance with applicable law.

Deleting your account also removes its associated certificate records from public verification. Some records, including order history, may be retained for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

To stop promotional emails, use the unsubscribe link in the email or contact us. This does not stop service messages needed for your account, purchases, or certifications.

EU / UK / EEA Residents (GDPR)

Where EU or UK data-protection law applies, the controller of your personal data is Pulse Medical Certification LLC, 1111B S Governors Ave #57746, Dover, DE 19904, USA. Depending on the purpose, the legal bases for processing are:

Contract: to deliver the courses, certifications, and account services you purchase.
Legitimate interest: to secure our platform, prevent fraud, and measure aggregate usage.
Consent: for non-essential marketing and advertising cookies (where required).
Legal obligation: to meet tax, accounting, and record-keeping requirements.

You have the right to lodge a complaint with your local supervisory authority if you believe we have not handled your data lawfully.

California Residents (CCPA / CPRA)

In the past 12 months, we have collected the following categories of personal information: identifiers (name, email, IP address), commercial information (purchases), internet/network activity (usage and analytics data), and professional information (employer, license number, if you choose to provide it).

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of your information, your rights may include:

Know what personal information we collect, use, and disclose.
Request deletion or correction of your personal information.
Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
Limit the use of sensitive personal information.
Be free from discrimination for exercising these rights.

Sale or sharing requests: We do not sell personal information for money. Certain advertising uses may qualify as "sale" or "sharing" under California law even when no money is exchanged. To request an opt-out or ask about our use of your information, email support@pulsemedcert.com with the subject "Do Not Share". The browser and advertising controls described in Section 6 offer additional choices, but do not replace a request about our own use or sharing of your information.

11. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

13. Contact Us

For privacy questions or to exercise any of your rights, please contact us at support@pulsemedcert.com with the subject "Privacy Request", or by mail at:

Pulse Medical Certification LLC
1111B S Governors Ave #57746
Dover, DE 19904
USA