Support Center
We're here to help you with any questions about your certification journey
Frequently Asked Questions
Find quick answers to common questions
How long does certification last?
All certifications are valid for 2 years from the date of issuance. You'll receive a reminder before your certification expires, giving you time to complete your recertification course.
Is this certification accepted by employers?
Our courses are aligned with American Heart Association (AHA) guidelines and are accepted by many employers. However, we recommend checking with your specific employer or organization about their certification requirements before enrolling.
How do I access my certificate after passing?
Once you pass your exam, your certificate is immediately available in your dashboard. You can download it as a PDF, print it, or share the verification link. Your certificate includes a unique QR code for instant verification by employers.
Can I retake the exam if I don't pass?
Yes! You can retake the exam if you don't pass on your first attempt. Your course enrollment includes multiple exam attempts, giving you the opportunity to review the material and try again until you succeed.
How long does it take to complete the course?
Course completion time varies by individual and course type. On average, most students complete their certification course in 2-4 hours. You can study at your own pace and take breaks as needed — your progress is automatically saved.
What's the difference between certification and recertification?
Certification courses are for first-time learners or those whose certification has expired. Recertification courses are designed for healthcare providers who currently hold or recently held a valid certification and need to renew it. Recertification courses are typically shorter and focus on updates to guidelines.
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Email Support
For general inquiries and support:
support@pulsemedcert.comResponse Time
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please call our support line.