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Response Time
We know that learners may have different questions, requirements, or situations, so we do our best to respond to all inquiries and provide helpful guidance based on each person's needs. We typically respond within 2 hours during business days.
You can also contact us directly at support@pulsemedcert.com
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Frequently Asked Questions
Find quick answers to common questions.
How long does certification last?
All certifications are valid for 2 years from the date of issuance. You'll receive a reminder before your certification expires, giving you time to complete your recertification course.
Is this certification accepted by employers?
Our certifications are based on the latest ILCOR and AHA guidelines and are Joint Commission (JCAHO) compliant. They are accepted nationwide by hospitals, clinics, and healthcare facilities. We offer a full money-back guarantee if your employer does not accept your certification.
How do I access my certificate after passing?
Once you pass your exam, your certificate is immediately available in your dashboard. You can download it as a PDF, print it, or share the verification link. Your certificate includes a unique QR code for instant verification by employers.
Can I retake the exam if I don't pass?
Yes. You can retake the exam if you don't pass on your first attempt. Your course enrollment includes multiple exam attempts, so you can review the material and try again.
How long does it take to complete the course?
Course completion time varies by individual and course type. Many students complete a certification course in one sitting, while advanced courses may take longer. You can study at your own pace and take breaks as needed, and your progress is automatically saved.
What's the difference between certification and recertification?
Certification courses are for first-time learners or those whose certification has expired. Recertification courses are designed for healthcare providers who currently hold or recently held a valid certification and need to renew it. Recertification courses are typically shorter and focus on updates to guidelines.