Support Center

Yes, our certifications are accepted nationwide by hospitals, clinics, and healthcare facilities. We’ve helped thousands of learners across the U.S. and internationally earn their certifications. Your purchase is also protected by our employer acceptance guarantee: if your employer does not accept your certification, you can request a full refund within 60 days of purchase.

If you’re earning a credential for the first time, choose certification. If you’ve held it before and want to renew, choose recertification—even if your provider card has expired. Both options include learning materials, practice scenarios, and a final exam with unlimited attempts.

Completion time depends on the course and your experience level. Many of our experienced learners complete a course within one or two hours. If you’re new to the topics or want to work through all the simulated scenarios and spend more time practicing decision-making, you may take longer. The self-paced format lets you study when it fits your schedule, and your progress is saved automatically so you can pause and resume anytime.

Yes, unlimited final exam attempts are included at no extra cost. You can review the lessons and explanations for missed questions, then try again when you’re ready.

Once you pass your exam, your certificate is immediately available in your dashboard. You can download it as a PDF, print it, or share the verification link. Your certificate includes a unique QR code for instant verification by employers.

All certifications are valid for 2 years from the date of issuance. You'll receive a reminder before your certification expires, giving you time to complete your recertification course.